TERMS AND CONDITIONS
Welcome to Obsessless Therapy. (Obsessless Therapy is the trading name of Freedom is everything). These terms and conditions govern your use of our website and services, and by using our site, you accept these terms and conditions in full. If you disagree with any part of these terms and conditions, please do not use our website or our services.
For services between Obsessless Therapy and a client seeking therapy or coaching.
Use of Our Site and Services
The information and services provided by Obsessless Therapy are not intended to replace the relationship between you and your doctor or mental health provider.
Professional Services
Obsessless Therapy provides therapeutic services within the framework and ethical guidelines of COSCA (Counselling & Psychotherapy in Scotland). We also provide coaching services.
Website Disclaimer
The information provided on this website is intended for informational and educational purposes only and should not be used as a substitute for professional medical advice, diagnosis, or treatment. The use of this website does not establish a therapist-client relationship and we will not be able to provide information about medication.
If you are in crisis or experiencing a mental health emergency, do not use this site. Instead, call your local emergency services number or go to the nearest emergency room.
Online therapy services provided through this website are not appropriate for all individuals, particularly those in crisis, and may not be able to address all types of psychological issues.
While confidentiality is respected and measures are in place to protect your privacy, absolute security and privacy in online communications cannot be guaranteed due to potential security vulnerabilities inherent in internet technologies.
By using this website and the services provided, you agree that you understand these limitations and will take appropriate steps to protect your privacy, including discussing any concerns about privacy and confidentiality with your therapist.
This website does not provide emergency mental health services.
Informed Consent
In order to provide the best possible service, there may be times when I need to review our sessions with my clinical supervisor. This helps ensure that you are receiving appropriate and effective treatment. In such cases, I might need to use audio recordings of our sessions. However, I will always respect your privacy.
Your identity and any personally identifiable information will remain confidential, used only for the purpose of supervision. Recordings will be securely stored and destroyed after they have been reviewed. I will always seek your consent before recording any of our sessions. If you do not consent to a session being recorded, it will not affect the quality of the treatment you receive.
- Terms
1.1 Explanation of cover
We offer therapy and coaching sessions. We do not offer medical diagnosis or treatment. All matters regarding mental health require licensed supervision. Freedom is everything LTD & Nova Sutton shall not be liable or responsible for any loss or damage allegedly arising from any information or suggestions within any therapy or coaching or any content created by Obsessless Therapy. You, as the client, are totally and completely responsible for your own health and healthcare. Our services should not replace any medical treatment you are receiving.
You agree to the following:
Your personal information: To supply personal information about you or someone on whose behalf you are acting to us, some of which may be sensitive, and to allow us to process that information in accordance with these Terms and our privacy policy (Privacy Policy).
Your cancellation rights: That you waive any rights to cancellation of services you request from us other than as set out in these Terms.
The limits of our employee’s liability: Your contract for services is with Freedom is Everything. By agreeing to these Terms you agree that our employees, directors or staff including Nova Sutton shall have no personal liability to you for the delivery of services and/or any breach of these terms or in negligence.
1.2 If you do need emergency medical assistance you should immediately call the relevant emergency number or visit your local hospital.
1.3 These Terms tell you who we are, how you can access our services, how we may change or end our contract, what to do if there is a problem and other important information. If you think these terms inaccurate, please contact us to discuss.
2. Disclaimer
The services are provided “as is” without warranty of any kind, whether express or implied, including, but not limited to, implied warranties of merchantability, fitness for a particular purpose, or non-infringement.
It’s important to acknowledge we are not healthcare providers, and make no warranty as to the suitability of our services for the treatment of any condition or disorder. If you require medical treatment you should seek this from a healthcare professional.
Participant acknowledges that no guarantees expressed or implied, concerning specific results to be achieved via participation. Participant also acknowledge that advice and information provided is not intended as or to be considered as substitute for legal or medical advice or services.
We make no warranty that the provision of support via video conferencing or phone call will be available uninterrupted, timely or secure.
3. Services
3.1 Services we will provide
Obsessless Therapy is an online provider of therapy & coaching via live video conferencing with a view to help clients struggling with their emotional wellbeing.
We do not provide diagnoses.
3.2 International Clients
Coaching services are available to international clients (clients outside the UK). It is your responsibility to ensure that the services comply with the laws in your own jurisdiction.
4. Accounts
4.1 In order to use our services, you must provide the following information:
- Name
- Date of birth
- Mobile telephone number
- Payment details
- Pre-existing health problems
- Current medication
5. Video sessions
5.1 To request a video session (“Book a Session“), you will be required to make an advance payment of the fee to reserve an allocated time slot via Calendly or other third party software.
6. Get in contact & further information
6.1. Who we are: We are Obsessless Therapy, the Trading name for Freedom is Everything. A company incorporated and registered in England and Wales. Our company registration number is 13492927 and have our registered office at 71-75, Shelton Street, Covent Garden, London, WC2H 9JQ, United Kingdom. We are a limited company and regulated by Companies House.
6.2 You can contact us by email at nova@obsesslesstherapy.com
6.3 If we have to contact you we will do so VIA the email address you provided in your booking form.
6.4 You are responsible for regularly providing us with your most up to date email address.
6.5 To be eligible to register for services you must be 18 years of age or older.
7. Requests and cancellations
7.1 Upon completion of your booking form, once you have been allocated a time, you may cancel your request for up to 24 hours after being given notice of the time. You may not cancel and receive a refund after that time.
8. Fees
You will be charged fees for booking sessions as made clear to you at the time of making the booking.
9. Payment Processing
9.1 We use a third-party payment processor to take payments from you for the Fees (“Payment Services”). The processing of any such payments will be subject to that third-party’s terms of service and privacy policies which will be available when you make your payment.
9.2 We cannot accept any liability for any damages (whether direct or indirect) caused as a result of the provision of the Payment Services.
10. Personal information
10.1 In order to receive the services you may be required to disclose to us personal information and sensitive information relating to you. You consent to providing us with this personal information, including financial and health information.
10.2 You confirm that you consent to our use of your personal information as described in our privacy policy. You acknowledge that whilst we seek your consent to use your personal information for the purposes of being open and transparent we do not rely on this consent as the only lawful basis on which we may process your personal information. Please see our policy for more information on this.
10.3 You expressly acknowledge and agree as follows:
- Data that you disclose can be used in accordance with our privacy policy (Privacy Policy).
- Data disclosed by you is disclosed entirely at your own risk.
- We may access and use your data for audit, performance monitoring and dealing with complaints and disputes;
11. Liability limitation
11.1 Our liability to you is limited to 100% of the fees you have paid in respect of the provision of services which gives rise to any liability of us to you under these Terms.
11.2 We are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if either it is obvious that it will happen or if, at the time the contract was made, both we and you knew it might happen. You agree that it includes, for example, loss of your profits and loss of your data.
11.3 To the maximum extent permitted by applicable law, Obsessless Therapy will not be liable for any indirect, incidental, special, consequential or punitive damages, or any loss of profits or revenues, whether incurred directly or indirectly, or any loss of data, use, goodwill, or other intangible losses resulting from your access to or use of or inability to access or use the services.
12. Suspension of the services
12.1 We may have to suspend the services available to you in the following circumstances:
12.1.1 to deal with technical problems or make technical changes;
12.1.2 to update the services to reflect changes in relevant laws and regulatory requirements;
12.1.3 if it appears unsuitable for you to receive the relevant service (we make no warranty as to our ability to ascertain whether it will be unsuitable for you to receive the services);
12.1.4 you display abusive, violent or threatening behaviour unacceptable to us or our staff.
12.2 We will contact you in advance to tell you we will be suspending the services, unless the problem is urgent or an emergency. Where reasonably possible, we will explain to you the action we are taking, when that action takes effect and the reasons for it.
12.3 If we suspend the services, and are unable, or unwilling, to restore the provision of services to you, we have the right to terminate the agreement.
13. Termination
13.1 Subject to this Section, these Terms will remain in full force and effect while you use our services.
13.2 If we terminate the agreement no refund of any fees paid shall occur.
13.3 Upon termination of your rights under these Terms, you will no longer be able to access our services. You understand on termination we may delete your personal data.
13.4 We shall have no liability whatsoever to you for any termination of this agreement.
- Complaints Procedure
The service is committed to providing a high-quality, professional, and ethical experience. If an aspect of the service does not meet these expectations, it is recommended that concerns be raised. This procedure ensures complaints are addressed promptly, fairly, and transparently, with the aim of resolving issues directly within the service wherever possible.
14.1 How to Make a Complaint
If there is a concern about the service, it is recommended to first attempt to resolve the matter informally by discussing the issue directly with the therapist. If this is not possible or does not lead to a resolution, a formal complaint can be submitted via email to:
Email: hello@obsesslesstherapy.com
When submitting a formal complaint, it is advised to include as much detail as possible, such as relevant dates and a clear description of the issue. Assistance with submitting a complaint can be provided if necessary.
14.2 Steps for Handling Complaints
- Informal Resolution:
- The first step is to address the concern informally by discussing it directly with the therapist.
- If this does not lead to a satisfactory resolution, the matter can proceed to a formal complaint.
- Formal Complaint Submission:
- Formal complaints should be submitted in writing via email to the designated contact for the service.
- The complaint will be acknowledged within 7 days, confirming receipt and providing an outline of the process.
- Investigation and Response:
- The service will conduct a fair and thorough review of the complaint.
- This will involve reviewing the details provided, reflecting on the feedback, and responding directly to the concerns raised.
- A written response will be provided within 28 days. If additional time is required to review the complaint, the complainant will be informed of the delay and provided with regular updates.
14.3 Outcome and Actions
- Actions to resolve the issue may include:
- Offering an apology.
- Addressing misunderstandings.
- Implementing changes to improve the service where appropriate.
14.4 Final Internal Resolution:
Once a final response has been provided, the service will consider the matter resolved unless further communication is received.
14.5 Withdrawing or Closing a Complaint
A complaint will be discontinued if the complainant fails or refuses to participate at any stage of the complaint procedure without good reason or the complainant formally withdraws the complaint in writing via email. In these circumstances, all parties will be informed of this.
14.6 Reporting and Sharing Data
The service is committed to ethical handling of complaints data in accordance with COSCA’s guidelines.
- Confidentiality:
All complaints are treated as confidential. However, anonymised data may be shared with COSCA as part of annual reporting requirements to support the monitoring of standards across the profession. - Record-Keeping:
A record will be kept of all complaints received. Complaints records will be securely stored for a minimum of five years. These records include the nature of the complaint, actions taken, and the outcome, ensuring transparency and accountability. - Reporting:
If requested, relevant information about the complaint process may be shared with COSCA or in supervision to ensure adherence to ethical and professional standards. This will only occur with the complainant’s knowledge. - Use of Data for Improvement:
Anonymised complaint data may be reviewed periodically to identify patterns or areas for improvement in the service, ensuring that feedback contributes to ongoing professional development.
14.7 Complaint Escalation
If the internal complaints process has been fully exhausted and a satisfactory resolution has not been reached, it is possible within one month of the exhaustion of the process to make a complaint to COSCA, the regulatory body for the service. COSCA will, on receipt of receiving the complaint, assess whether the complaints process was conducted ethically and fairly.
Contact Details:
COSCA
16 Melville Terrace, Stirling FK8 2NE
Phone: 01786 475140
Email: info@cosca.org.uk
Website: www.cosca.org.uk
14.7 Time Limit for Complaints
Complaints can be submitted up to three years from the date of the incident. However, it is recommended that concerns be raised as soon as possible to facilitate timely resolution.
15. General
15.1 Entire Terms. These Terms constitute the entire agreement between you and us.
15.2 Governing Law and Jurisdiction. These Terms and any dispute or claim arising out of or in connection with their subject matter or formation (including non-contractual disputes or claims) will be governed by and construed in accordance with the law of England, Scotland and Wales. You agree that the courts of England, Scotland and Wales will have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with the subject matter or formation (including non-contractual disputes or claims) of these Terms.
15.3 Waiver. A waiver by us of any right or remedy under these Terms will only be effective if it is in writing and will apply only to the circumstances for which it is given. Our failure to exercise or enforce any right or remedy under these Terms will not operate as a waiver of such right or remedy, nor will it prevent any future exercise or enforcement of such right or remedy. No single or partial exercise of any right or remedy will preclude or restrict the further exercise of any such right or remedy or other rights or remedies.
15.4 Headings and Interpretation. The section titles in these Terms are for convenience only and have no legal or contractual effect. The word “including” means “including without limitation”.
15.5 Severability. If any provision of these Terms is, for any reason, held to be invalid or unenforceable, the other provisions of these Terms will be unimpaired and the invalid or unenforceable provision will be deemed modified so that it is valid and enforceable to the maximum extent permitted by law.
15.6 Relationship between you and us. You confirm that you are acting on your own behalf and not for the benefit of any other person.
15.7 Transfer of these Terms. These Terms, and your rights and obligations herein, may not be assigned, subcontracted, delegated, or otherwise transferred by you without our prior written consent, and any attempted assignment, subcontract, delegation, or transfer in violation of the foregoing will be null and void. We may freely assign these Terms but only if we give you advance notice. The terms and conditions set forth in these Terms will be binding upon assignees.
16. Modifications
We reserve the right, at our sole discretion, to modify or replace these terms at any time.
17. Contact Us
If you have any questions about these Terms, please contact us at hello@obsesslesstherapy.com
18. Feedback
Your feedback is important to us at Obsessless Therapy. If you’re not entirely satisfied with the service you’ve received, we encourage you to let us know so we can address your concerns and work to improve our service.
To share feedback, please send an email to nova@obsesslesstherapy.com detailing your concerns. Please include your full name, the nature of your feedback, and any relevant details that would help us understand your concern.
Once we’ve received your feedback, we’ll send you an acknowledgement within 3 working days. We’ll then thoroughly investigate your complaint and aim to provide a full response within 20 working days.
Please rest assured that your complaint will be handled with the utmost confidentiality and impartiality.
We appreciate your understanding and patience throughout this process. Please remember that your feedback helps us continually improve our services. We thank you in advance for your time and honesty.
Please note: English & Scottish law applies to all content, whether therapy, coaching, courses, social media content, email or anything else or any other form of communication produced by Nova Sutton or any member of Obsessless Therapy trading under Freedom is everything LTD. These Terms and any dispute or claim arising out of or in connection with their subject matter or formation (including non-contractual disputes or claims) will be governed by and construed in accordance with the law of England, Scotland and Wales. You agree that the courts of England, Scotland and Wales will have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with the subject matter or formation (including non-contractual disputes or claims) of these Terms.